Returns & Exchanges

The Runway Company wants you to feel confident in every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items with original tags attached. If your selection isn't the perfect fit for your wardrobe, we are here to help you find an exchange or process a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and untampered.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Quality Check and Refund

  Once our warehouse receives and inspects your return for quality assurance, your refund or exchange will be processed within 5-7 business days.