Frequently Asked Questions

Your guide to high-fashion shopping and seamless service.

How long does shipping take for domestic orders?

Standard domestic shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.

What is your return policy for designer apparel?

We offer a 30-day return window for all unworn items with original tags attached. Please note that items marked as 'Final Sale' are not eligible for return or exchange.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you offer international shipping?

Yes, The Runway Company ships to over 50 countries worldwide. International delivery times vary by location but usually range from 7-14 business days.

How can I track my order status?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.